Nucleus+ not connecting help

[Bradford_Card]

Roon Core Machine

Nucleus+
Mac Mini remote.

Networking Gear & Setup Details

Wired Ethernet connection

Connected Audio Devices

Number of Tracks in Library

Description of Issue

I can’t connect to the Nucleus+. It goes to the core on screen but is stuck saying connecting.

I have restored from Backup. Reset Nucleus+. Reinstalled software from web interface but when I try to connect it just keeps saying connecting.

Please help.

[Robert_F]

@Bradford_Card, can you connect to the web interface of your Nucleus Plus (I believe so as you can reset and reinstall software on it)? Can you post a screenshot of this page? Also, do you know what version of Roon is running on the Nucleus Plus and what version is running on your Mac remote?

[Bradford_Card]

Don’t know what version is running on Mac

[benjamin]

Hey @Bradford_Card,

Thanks for your patience while we work through each thread. I wanted to check in on this issue to see if you were able to get your Remotes reconnected to your Core?

I see that all your devices are on 2.0, which is a good sign.

@Bradford_Card

I have restored from Backup.

Did you try connecting with a completely fresh database, before restoring from a backup? I’d be curious to see if this changes connectivity for you.