Is Roon Server running?
· Yes, Roon Server is turned on and running.
What do you see on your screen?
· "Waiting for your Roon Server"
What happens if you press the "Select a different Roon Server" button?
· I don't see Roon Server.
Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.
· No, the issue remains the same
Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.
· No, the issue remains the same
Please select how you've connected your Roon Server to the internet
· Roon Server is connected by *Ethernet*
Have you checked your firewall settings to ensure that Roon is allowed through?
· Roon still won't connect even after checking this aspect
Have you verified that Roon Server is on the same subnet as your Remotes?
· My Remotes and Server are on the same subnet and I still can't connect
Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.
· I've reinstalled the Roon Remote but it did not help
What is the operating system of your Roon Server host machine?
· *Nucleus*
Select any of the following components that are present in your local network setup
· *Mesh networks*
You mentioned a mesh network in your setup. Certain common mesh networks might require slight reconfiguration to support Roon.
· None of the above
Describe the issue
I had to reset my internet network and setup a new network name. Whilst I was working on that I disconnected my Nucleus and then reconnected it. Since then, I cannot locate my Nucleus one on my Roon app.
I have noticed that when attaching the Ethernet cable and the power line, no led light lights up before I turn the nucleus on. And when I turn it on, the left led turns on fixed orange and the one on the right blinks yellow.
I have disabled all the firewall protections on the mesh system (nucleus connected direct to the router before the mesh main unit) to no avail.
Describe your network setup
Router is tp-link Aginet XC220-G3v, Nucleus one is connected by Ethernet to it. A mesh system based on Deco M5 spreads WiFi, MXN10 and CXNv2 receiver.
