Roon Core Machine
Nucleus (rev A)
Networking Gear & Setup Details
Wired internet, Ubiquiti US-8-150w, Ubiquiti USG
Connected Audio Devices
Not sure
Number of Tracks in Library
Not sure
Description of Issue
Currently at clients house troubleshooting roon nucleus that fell off network. Green ethernet light is blinking. Tried power cycling and still nothing. Hooked up HDMI to TV and don’t get any error messages or output from it. Please advise with resolution steps.
If you power cycle the Nucleus, do you see anything on HDMI?
Hi,
No, when I power cycled it I didn’t see anything on the screen. Is going to be an OS hard drive issue?
The fact you saw nothing, including BIOS and boot loader message, would suggest it’s more than a disk failure.
Just to be sure, can you try the web interface, as described here.
Connecting to the Web Administration Interface You can use a web browser to perform operations like configuring settings, updating firmware, formatting internal storage, and resetting to factory settings. To use Roon to help you load up the Nucleus...
Was unable to reach the web interface. What are our clients repair options going to be?
wklie
(Peter Lie)
August 2, 2022, 1:55am
#6
When was it purchased? Does it still have warranty?
Wes
(The Wolf)
August 5, 2022, 7:35pm
#9
Hi @Erik_Brunn ,
I’ve sent you a private message regarding this reported issue. We’ll continue our conversation there.
Wes