Nucleus not recognizing Matrix Audio TT-1 as Roon Ready (ref#QWMRQS)

Support Nucleus Support
1

Select your Nucleus model from the list below

· Nucleus Rev B

I'm having trouble with my Nucleus hardware

· Other

Select the option that fits best

· The Nucleus boots up and I can connect to it in the Roon app without issue, but I have a question about configuration/storage/attached devices

Describe the issue

i've been using roon on my PC with both the app and server running on it. i've also been using the matrix audio tt-1 and the server on my PC sees it as roon ready.

I just got the roon nucleus and it's not telling me that the matrix audio tt-1 has not completed roon ready certification. how do i get it to recognize my matrix audio tt-1?

2

Hi @jsantos,

Thank you for your post.

Our diagnostic servers show that the Nucleus has paired with a Roon Ready Zone, yet unnamed, that carries Matrix TT-1 tags in its device announcements. This indicates that RAAT itself recognizes the TT-1 as Roon Ready on this network.

Can you please share a screenshot of what you’re seeing in Roon Settings → Audio?

We’ll watch for a response. Thank you!

3

i updated the roon nucleus and now it recognizes my tt-1 as roon-ready.

Now the problem i keep having is roon stops playing constantly, in the middle of a track.

4

Hi @jsantos,

Thanks for the update. Can you let us know the exact local time and date, along with the track, the next time this happens? We’ll enable diagnostics on your account.

5

I’ve already stopped using the nucleus and went back to using my PC. I got tired of messing around with it.

I’ve requested to return the nucleus and it still shows pending. can you please approve it so i can return it?

Thanks

6

Hello @jsantos,

That is a frustrating start with a new Nucleus, especially when playback stops mid-track.

Returns are handled by the RMA team, separately from technical support, so we cannot approve the request or change its status from this thread. Any update on it will come through that request.

If you would like us to look at the playback drops at any point, please tell us here and we will take a look.