Nucleus not responding, stuck on 'Looking for your Roon server' (ref#8BLQRJ)

[James_Ma]

What’s happening?

· My Roon software won't start up

How can we help?

· I'm having trouble with my Nucleus hardware

Other options

· My Roon software won't start up

Describe the issue

When I turn on my nucleus as before, there are no response, always like looking for your Roon server

Describe your network setup

I am using true gigatex WiFi 6

[Geoff_Coupe]

Can you access the Web Administration Interface of the Nucleus by typing its IP address in a web browser, or by typing http://Nucleus/ into the browser?

If not, can you attach a monitor or a TV to the HDMI connector of the Nucleus and post a photo of any messages that appear on the screen when the Nucleus is rebotted?

[James_Ma]

Geoff, i can access the web administration interface by typing www.nucleus.com into my browser, then what shall i do next?

[Geoff_Coupe]

That address is NOT for your Nucleus, but for some random AI website. Type exactly what I gave you: http://Nucleus/

[noris]

Hello @James_Ma ,

Welcome to the forum. I am seeing your Nucleus as online earlier today, have you been able to access it since your post? If you wish to confirm that it is booting up properly, the HDMI test would be a great way to verify, as @Geoff_Coupe mentioned. Also, please note the correct web address, the one you posted has no affiliation to Roon.