Is Roon Server running? · Yes, Roon Server is turned on and running.
What do you see on your screen? · "Looking for your Roon Server"
Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine. · No, the issue remains the same
Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear. · No, the issue remains the same
Please select how you've connected your Roon Server to the internet · Roon Server is connected by *WiFi*
Have you checked your firewall settings to ensure that Roon is allowed through? · Roon still won't connect even after checking this aspect
Have you verified that Roon Server is on the same subnet as your Remotes? · My Remotes and Server are on the same subnet and I still can't connect
Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps. · I've reinstalled the Roon Remote but it did not help
What is the operating system of your Roon Server host machine? · *MacOS*
Select any of the following components that are present in your local network setup · *Antivirus* *software *installed on RoonServer _or _Roon Remotes
You mentioned antivirus software. Please select the specific Antivirus you have from the list below · None of the above
Describe the issue Nucleus is no longer showing up in my network, despite trying all troubleshooting suggestions for people with similar problems.
Describe your network setup Router: Synology RT2600ac, Modem: Motorola MB8611
Menzies
September 27, 2024, 2:36am
2
Are you able to connect your nucleus to a TV via HDMI. It’ll show white text, top left of the screen.
If it shows a IP address it’s on your network. If not, then it’s not.
If it does enter this into a web browser to try and connect to the web-UI of the nucleus. Perform a reboot.
If it doesn’t, connect a keyboard. Hit enter, type resetnetwork (no space) and hit enter. Reboot the nucleus. Report back what you see on the screen.
If there’s any error, post a photo of it.
Your support post says your nucleus is connected via Wi-Fi, can you explain?
1 Like
Thanks for getting back to me
I know the IP address of the Nucleus, but can’t get to it via a browser. when I try, I get this error message:
192.168.1.166 took too long to respond.
When I ping the IP address from my iPad I get the error message “host is down”.
Are there any diagnostics that can be done by connecting a laptop to the Nucleus via hdmi?
1 Like
Carl
September 27, 2024, 4:13pm
4
No, you need to connect a HDMI computer monitor or TV to see the console screen.
If it’s blank then just let us know, if not then post a screenshot of what is been displayed.
1 Like
Hey @Ralph_Rosen ,
Thanks for writing in! @Carl is correct with next steps:
Carl:
No, you need to connect a HDMI computer monitor or TV to see the console screen.
If it’s blank then just let us know, if not then post a screenshot of what is been displayed.
We’ll be on standby for your reply.
Thanks, guys! I connected TV to the Nucleus via HDMI and got a blank screen, alas.
message when connected to TV (not connected to network)
Image of the TV screen connected to the Nucleus when it’s connected to the Synology router.
Hey @Ralph_Rosen ,
If you got a blank screen when the Nucleus was connected to both the router and monitor, you may be experiencing hardware failure on the device. I’d double check cables and ports as a next step, and if the screen is still blank, please get started on the RMA process via this typeform below: To do so, open the Typeform link below and select ‘Other ’ followed by 'This issue is related to a physical component ".
Typeform link : Nucleus Troubleshooting
Screenshot for reference:
They’ll help get you sorted out moving forward. Thanks!
