Nucleus One disconnects after extended playback causing music stop (ref#5REFUH)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· App interface looks or behaves oddly

Tell us what's going on

· Roon on Nucleus One plays for 40 mins or an hour, then drops connection and music stops

Tell us about your home network

· Archer Be 3600, tp link unmanaged switch, nucleus one and streamer, Blusound Node Icon, both connected to network by Ethernet. Nucleus One has static ip.

2

Hello @Michael_Saenz2,

Thank you for reaching out. To investigate this further, could you please note the exact time and date of the next occurrence when the music stops? This will allow us to pull the relevant section from your logs and see what is happening at that moment.

Also, when the connection drops — do you see any error message in Roon, or does it simply stop silently?

3

Hi @Michael_Saenz2,

We’ve not seen a reply here, but our diagnostics page indicates that you’ve created a new Roon Server instance on a second machine in the interim.

We’d hate to think you’ve abandoned the Nucleus and switched back to another computer out of frustration; please let us know how we can assist further here.

If you’re able to provide our team with a set of manual logs from the Nucleus, we’ll be able to pinpoint the disconnection events you’re describing.

At your convenience, please use the directions found here and upload a set of logs to our File Uploader.

Thank you!

4

I am sorry, I have abandoned the Nucleus One. Do you buy back used ones?

5

Hello @Michael_Saenz2,

I am sorry to hear that the Nucleus

Regarding your question: unfortunately, we do not buy back or accept trade-ins for used Nucleus units.

However, there is an active market for pre-owned Roon hardware right here on the forum! I highly recommend listing it in our Sales and Trades section. Other Roon users frequently check there specifically to purchase used Nucleus devices, so it is a great place to find a buyer.

You can access the Sales and Trades board directly here: https://community.roonlabs.com/c/sales-and-trades/41

If you ever need assistance with your current Roon Server setup, please do not hesitate to reach out. We are always here to help!

6

Hello @Michael_Saenz2 ,

If you’d like to give the Nucleus a try in the future, please let us know, we’re currently focusing on performance improvements, and the last or next Roon release may help with the issue you describe. Since there’s not much more to be said at the present time in this thread, we will go ahead and close this one out. If you wish to reopen the thread, please submit a reopen request: