I bought,tried,and returned a Nucleus One.
It crashed all the time, support was really slow,(like 3 weeks to even reply).
I had so looked forward to it too!
Reading around it seems that the Nucleus One is beset with problems.
I would still have loved it, had it worked.
Went back to pc core and Roon works like a charm.
So is Nucleus One as bad as it seems?
@Daxterous, I’ve moved your post to Feedback as this section is read by Roon staff.
I also checked your posting history and note that you didn’t open a Support ticket–the thread was later moved by a moderator before being seen by the Roon support team.
If you require support in future, please submit a proper support ticket by filling out the questionnaire using the below link?
Please select the option that best matches your specific issue type instead of simply selecting “other”, as this form was created to help diagnose issues while gathering information and it will allow the support team to be able to best assist with your specific issue type.
Thank you!
Ok close it then
I think you misunderstand. I moved your post, so it would be seen by community and Roon staff alike (you hadn’t assigned a category, so it would be easily missed.)
Likewise, moderators often check posting history in these circumstances to make sure the issue was directed to Roon support. In your case, it was after some delay. Unfortunately, by then, it was the Christmas holiday period.
By opening a support ticket as described, your request is added to Roon’s ticket management system, which should result in a better outcome.
Maybe, try a Mac Mini.