Nucleus One fails to boot from backup, reboots continuously (ref#HWJW7V)

Hi all, just checking in - can someone from support please let me know if I can get approved, or am I returning the Nucleus? Keen to make this work but also not keen to have something sat around I spent a chunk of cash on that doesn’t work for my setup. Thanks and Happy Friday, all :slight_smile:

You have our upmost apologies for the long delay @cmr600! We’ll follow up via PM on next steps surrounding the RAM upgrade for your Nucleus.

Thanks so much for your ongoing patience until now! :folded_hands: