Nucleus One fails to power on after thunderstorm protection shutdown (ref#TT82PW)

[Per-Arne_Larsson]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· I bought a Nucleus One a couple of weeks ago (06-07-2026). I was very happy with it until now. I switched down my whole system with the button on each component included the walloutlet to protect from a coming thunder.
After the thunder was over I switched on all components and everything was OK except the Nucleus, it was completely dead.
From the walloutlet I have a Chord Powerhaus . I have tried to use different outlets from the Powerhaus to Nucleus with no succes, still dead. I have also tested another powerchord. Is there any fuse?
I am in Sweden.
PA

Tell us about your home network

· The router is a Telia router, switch IfiOmnilan, no VPN is used

[benjamin]

Hey @Per-Arne_Larsson,

Thanks for the report, and I’m sorry to hear you’ve hit some hardware issues with your Nucleus. The best next step here is to get in touch with our RMA department directly, as they’re in charge of all hardware-related Nucleus issues. To do so, open the Typeform link below and select ‘Other’ followed by 'This issue is related to a physical component".

Typeform link : Nucleus Troubleshooting

Screenshot for reference:

They’ll help get you sorted out moving forward. Thanks!