Nucleus One goes offline overnight and shows library corruption message in the morning (ref#1Q1OG7)

What’s happening?

· Something else

How can we help?

· I am experiencing freezes or crashes

Describe the issue

It appears that at night / over night the Nucleus One goes offline / down.

In the morning, when I connect via the iOS app on my phone, i get the “There was an issue loading your library” message, indicating the library was corrupted and suggests restarting / restoring from a backup.

Power cycling the Nucleus using the power button on the back of the unit restarts the server, and it functions normally throughout the day.

Describe your network setup

Orbi RBR850 Router w/ 2 Orbi Satellites

Cisco SG200-26 Switch

Hi @Alan_Goldenberg,
Thanks for reaching out to us about this issue. Is this something that happened once or a few times? What symptoms are you experiencing now?

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