Nucleus One SATA cable replacement needed due to breakage (ref#GOW1RM)

[Rick_Edwards]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· i was installing hard drive and sata cable broke on my nucleus one how can i get a replacement thanx

Tell us about your home network

· na

[vadim]

Hello @Rick_Edwards

Thanks for the report, and I’m sorry to hear you’ve hit some hardware issues with your Nucleus. The best next step here is to get in touch with our RMA department directly, as they’re in charge of all hardware-related Nucleus issues. To do so, open the Typeform link below and select ‘Other’ followed by 'This issue is related to a physical component".

Typeform link : Nucleus Troubleshooting

Screenshot for reference:

They’ll help get you sorted out moving forward. Thanks!

[connor]

Hi @Rick_Edwards,

It doesn’t look like our hardware team has yet received an intake request related to this case so we wanted to ping this thread.

In order to proceed with the SATA cable replacement, we’ll need some supplemental information abou the unit itself (serial number, etc). You can provide this via the form in the post above to automatically initiate the replacement process.

We’ll watch for your reply. Thank you!

[connor]

Hi @Rick_Edwards,

Just giving this thread a ping to ensure you’d seen the above responses. Please let us know if we can assist further. Thank you!