· None of the above quite fits
· None of these quite match
· Setting up new Nucleus One - Live Radio doesn't show (just a black screen), "My Qobuz" is black screen as well (I'm a subscriber) and Arc says it can't connect to my server; however, it shows the Nucleus is available and can connect. I'm a little lost.
· Fiber network; hardwired with ethernet
Hello @Shannon_Hale1 ,
Thanks for reaching out. I tried to enable diagnostics for your account but I am not seeing the Nucleus show up at all. Can you please use these instructions to access your Nucleus logs, upload a set to the link below, and let us know once uploaded?
https://workdrive.zohoexternal.com/collection/8i5239cc05950ac07456889838d9319545a82/external
To note, sympoms such as yours appear when there is database corruption. You mentioned the Nucleus is new, but you can perform a factory reset via the Web UI just to be on the safe side (please only do this after sending the logs).
Let us know how it goes!
Hi @Shannon_Hale1,
Can you please share a screenshot of the Nucleus WebUI here when you have a chance?
What is the make/model of the router to which you’ve hardwired the unit? We can advise on specific network settings adjustments, but first we’d like to rule out system corruption by performing the RoonOS reinstall @noris has suggested above.
We’ll watch for your reply. Thank you!
This thread is now closing due to inactivity, but you can reactivate the topic thread by submitting a new support request hereand following the relevant prompts. We’ll merge threads accordingly to keep everything in one place. Thank you!