Nucleus One SSD HDD cable snapped during removal (ref#XHAMF3)

What’s happening?

· Other

How can we help?

· I'm having trouble with my Nucleus hardware

Other options

· Other

Describe the issue

I just received my nucleus one and when I wanted to briefly remove the SSD I previously installed, the HDD cable snapped from the plastic that's inserted into the drive. I would like to order a replacement cable.

Describe your network setup

Not relevant, this is a hardware issue with the nucleus one itself.

Hi @l.r.willemsen,
Thanks for reaching out to us about this issue. You can use the Nucleus Troubleshooting form to get help with this.

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