Nucleus One stuck on file metadata rescan after migration and update (ref#5RGWF8)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· After migration and update Nucleus One stuck on first file “rescanning files to extract metadata and locate artwork”

Tell us about your home network

· Migrated server to new nucleus one from QNAP NAS. Using NAS as storage via Ethernet

2

Just an update, I did Library maintenance and cleaned out all of the files showed up there. Under skipped files I noticed 2 music tracks there, so I deleted them from the NAS rebooted and the spinning circle was still there stuck on the first track and stayed that way. I then left it over night and voila, no spinning circle and the rescan message was gone. Seems to be ok now, performs well, all albums are there and sounds great but I’m afraid to reboot the Nucleus for fear of it getting hung up again. So with that I hope that it’s ok. Is this perhaps normal?

3

Hi @Dino_Villani,

Thanks for writing in and for sharing your report! In the case of some of your files potentially becoming corrupt or damaged, it is definitely a normal sequence of events.

Excellent work troubleshooting, and happy listening! :musical_notes::drum: