Nucleus One unable to detect SSD (ref#AD4DJO)

[thomaslamanna1]

Select your Nucleus model from the list below

· Nucleus One

I'm having trouble with my Nucleus hardware

· Other

Select the option that fits best

· The Nucleus boots up and I can connect to it in the Roon app without issue, but I have a question about configuration/storage/attached devices

Describe the issue

The Nucleos One doesn't find a SSD. How can i resolve please. I have to format with mac. How i can please ? Thanks for support

[benjamin]

Hey @thomaslamanna1,

Thanks for writing in! Here’s an article that breaks down how to format your SSD for your Nucleus:

https://help.roonlabs.com/portal/en/kb/articles/formatting-nucleus-internal-storage#:~:text=If%20an%20HDD%20or%20SSD,button%20next%20to%20your%20drive.

You’ll want to connect to the webUI of your Nucleus to perform the formatting - here’s how to do access your webUI

Nucleus Web Administration Interface

Let me know if the above help!

[thomaslamanna1]

Thanks but i go inside the webui buy there isn’t. How can please ? Thsnks

[noris]

Hello @thomaslamanna1 ,

If you have followed these instructions and are still not seeing the drive, then it’s possibly an issue with the hard drive or with the SATA cable. If you can try another hard drive, that would be a good test, and if you’d like to get in touch with our RMA team, you can do so by filling out (this) form.