Nucleus One won't power on after shutdown (ref#MJR8FR)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· My Nucleus One won’t power on after a shutdown

Tell us about your home network

· Archer 11000

2

Hi @Andrew_Strout,

Thank you for your post and we’re sorry to hear you’re facing issues with this unit.

As a first step, for due diligence, try plugging the unit into a separate wall plug or power strip with a monitor connected to the HDMI output of the Nucleus.

Power the unit on with the monitor attached.

Do you see any activity on the LEDs on the Nucleus?

What about any activity on the screen; is there a diagnostic report output?

Are you able to access the webUI at all?

These tests will help determine the best course of action from here.

We’ll watch for your reply.

3

Hi @Andrew_Strout,

We haven’t seen a response to this thread here or in our hardware support channels. We want to ensure you’ve received the support you need with this case.

Are you still experiencing power problems with this unit?

4

Yes and I reached out to the store since it as still under warranty. I’m awaiting their response. Thanks Connor for following up. It’s much appreciated.

Andrew Strout

[Personal information removed.]

6

Hey @Andrew_Strout,

We see that you are already in active communication with our RMA team, so we will go ahead and close this thread here and let that conversation continue there. Thanks you.