Hi. I submit my database through your portal.
Thank you @VANGELIS_TZANAVARIS! Our QA team will attempt to reproduce similar behavior for next steps. I’ll follow up when I’ve received updates from them.
Our team is still attempting to reproduce similar behavior under the same conditions. To help with this, and since some time has passed, we’d be curious to see if slowness persists on a freshly restored database. If you could:
- Create a Backup of your current Roon Database
- Stop RoonServer from running in Nucleus’s WebUI
- Navigate to your Nucleus’ Database Location
- Find the folder that says “RoonServer”
- Rename the “RoonServer” folder to “RoonServer_old”
- Restart the RoonServer in the WebUI to generate a new Database
- On the Roon Remotes, press “Use another Roon Server” and connect to the new database
Thank you
Hi. I follow your instructions and tested the performance. After 5 days I am facing the same problems as before….especially if I’ll try to add an album to my library…… same thing happens if I go from an album to the artist… same problems as before. At first it runs very fast and during the days the performance gradually slows down.
A quick update. I was away for a drink with my friends. When I came back home I checked Roon and now 7 hours later everything is working fast again… It takes 3 seconds to see my Tidal account, 6 sec to see my qobuz account etc. I mean I don’t have to wait for 10 sec to skip a song. As much as I want to I will not attempt to add an album in my library… I don’t want to affect the good performance that I enjoy right now…
Hi. Nucleus now is on for almost 9 days. Now it takes 8 seconds to see my Tidal account, 16 seconds to see my Qobuz account and every time I try to do anything I have to wait…. Are you sure that it’s not a hardware problem? I saw a video in you tube with someone that was using Roon and it was flawless.
Hi @VANGELIS_TZANAVARIS ,
We are looking into a theory - if you try to temporarily disable your Qobuz account and leave just TIDAL active, do you notice any improvement with the issue?
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