Nucleus plus core can’t be found

[Freehand]

Roon Core Machine

Nucleus Plus

Networking Gear & Setup Details

AT&T modem/router

Connected Audio Devices

2 Topping DACs via USB
Marantz AVP via hdmi

Number of Tracks in Library

200k

Description of Issue

Updated firmware. (I think it was build 1143)
Seemed ok right after the update.

Went to use it 8 hours later and core can’t be found by any of my remote devices (iPhone, iPad, Mac mini).

Nothing else was changed.

[Rugby (aka Daniel or Big Dan)]

I would start by rebooting everything.

[Freehand]

Have done so multiple times

[Freehand]

My new Nucleus + is still dead. How do I get it replaced?

[Rugby (aka Daniel or Big Dan)]

If you plug the Nucleus into a monitor what is it displaying (or not displaying)?

[Freehand]

I have tried to connect to a monitor, but get no display.

[Wes]

Hi @Freehand,

I am going to send you a private message to resolve this with you.

Thank you, @Rugby for your assistance. We appreciate you!

Wes