Nucleus Plus no longer responding

[William_Hilleary]

Roon Core Machine

Nucleus +, latest software. That is all I know since I cannot access it at this point

Networking Gear & Setup Details

Melco S100

Connected Audio Devices

Nothing else connected to the Nucleus + other than Ethernet

Number of Tracks in Library

In the middle of listening to a track, it stopped working and Roon said it could no longer find the core. I rebooted twice, including the switch, and checked to see that other devices on that switch were working. No luck. Its as if the Nucleus + is failing for some reason. Its lights are on, Ethernet lights blinking, but no response. Computer cannot find it anymore either .

[Rugby (aka Daniel or Big Dan)]

You might try plugging a monitor and keyboard up to the Nucleus and see what is displayed on the screen.

[William_Hilleary]

Thanks for the tip. I tried that and got nothing, no display signal. I believe that the HDMI outputs had not been enabled because I normally don’t use them. And I cannot get to the settings now to enable them.

I think this unit needs to go in for service but I don’t remember what the process is to get that to happen.

[Geoff_Coupe]

Two questions:

• Is the unit still within the 2 year warranty period?
• Did you buy it from a dealer or direct from Roon Labs?

Your answers will determine the next steps. Thanks.

[William_Hilleary]

Purchased from my dealer in Seattle in May of 2020

[William_Hilleary]

Hoping for an update on this soon so I can get it repaired and back to enjoying Roon again.

[benjamin]

Hi @William_Hilleary,

Thanks for writing in and for your patience! I’ll follow up via private message with next steps. Please keep an eye out for a message from me.