Nucleus Plus not detecting external hard drive albums (ref#MFQ5WE)

[FRANK_SISCO]

What’s happening?

· Something else

How can we help?

· I'm having trouble adding music to my library

Describe the issue

Nucleus Plus: cannot see my external hard drive albums/songs for download?

Describe your network setup

COX modem, using Ethernet

[Carl]

Hi @FRANK_SISCO,

What format is the external disk?

If NTFS …

• Connect it to a Windows PC
• Open Command Prompt on a Windows PC
• Type chkdsk d: /f (assuming windows has assigned the external drive D)
• Safely eject the drive from Windows task bar (icon may be hidden in the bottom right)
• Connect drive again to main Roon Server
• Verify if issue is resolved

[FRANK_SISCO]

Linux Operating system

[Suedkiez (Just a fellow user like you)]

And what is the disk format?

[daniel]

Hi @FRANK_SISCO,
Thanks for reaching out to us about this issue. As the other users have noted the format of the drive you are trying to connect to is important for us to know how to help you. Please let us know and we can begin troubleshooting!