Roon Core Machine
Brand new “open box” nucleus rev 2.
Networking Gear & Setup Details
Ethernet network connection to Roon core, DAC, Roon app (Windows PC for configuration), Roon app on iPad for music playback.
Connected Audio Devices
Number of Tracks in Library
Description of Issue
Brand new Nucleus (although sold to me by Roon as an open box item). Installed Roon app on W10 PC for configuration and then plugged in Nucleus (ethernet and power). Power button on Nucleus has always been dimly lit, no audible click when power button is pushed, no change in power button light intensity, so no hints that Nucleus is either powered on or off. After trying every conceivable option to power up the Nucleus, the Roon app is never able to find the Nucleus even when I identify my home IP address and then click on “scan” in the Roon app. What I need is Roon tech support to explain how a Nucleus power button should operate so that it is possible to determine whether the Nucleus is defective or not. I suspect that the power button component is inoperative.
Because I also have a Roon core running successfully on Windows10 PC, I do know that this is not a networking issue - as the Roon app can see the W10 PC and access Tidal.