Nucleus power switch not lighting up; iPad can't find server (ref#F8EYTQ)

Support
1

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· Power switch does not light up nor provides power. ethernet light blicks ipad can not find server

Tell us about your home network

· century link c4000bz nighthawk mc 70

2

Try connecting a monitor to the Nucleus to see if anything is displayed?

3

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· roon power switch will not work

Tell us about your home network

· centurylin c4000bz

4

Hi @james_King1,

Thank you for your post and we’re sorry to hear you’re having issues. We’ve merged two threads that appear to address the same issue so we can keep the conversation in the same place.

We’ll need just a little more information in order to take action here.

We’re assuming that your post refers to the Nucleus associated with your account in diagnostics? This unit is currently online and responding to diagnostic requests from our servers.

However, logs show that the machine can’t reliably reach the internet, encountering generic network exceptions after starting up without problems.

Is this Nucleus connected directly to the router?

Are you able to access the Nucleus webUI from a browser? Please share a screenshot, if accessible. We’ll proceed from there. Thank you!

5

Yes, it is connected to the router.

6

Hey @james_King1,

Thanks for the reply! Are you able to attempt accessing the Nucleus WebUI, that @connor has linked above:

You can access the WebUI of your Nucleus by inputting the IP address of the Nucleus into a web browser URL. There is additional information in the link shared above.

We’ll be monitoring for your reply. Thank you! :+1:

7

Hey @james_King1,

Wanted to follow up on this. Were you able to try opening the Nucleus WebUI in a browser by entering the Nucleus IP address, and if so, could you share a screenshot of what you see? If the page is accessible, the RoonOS WebUI guide can help with the next steps, and we can take it from there. Please reply with any update or questions.

Please note, if we don’t hear back from you this thread may close automatically soon. If the thread auto-closes and you need further assistance, please submit a reopen support request via the technical support help form below and specify that the issue should be reopened. Thank you.

8

It seems the power supply switch is non-functional

9

Hello @james_King1 ,

Thank you for confirming that aspect. Please reach out to our Nucleus Hardware team using the below form for next steps:

Any questions, just let us know.