Nucleus problem when streaming Qobuz? [Resolved with Roon 1.8 (Build 806)]

[Rugby (aka Daniel or Big Dan)]

Hi Rickard,

I am not official Roon support, I am just a volunteer moderator who tries to help out with support.
Official Roon support will be by and can discuss next steps.

@Rickard_Helgesson

I am a new user of Roon and actually thought that you would get a ticket and that someone could check my Nucleus remotely ??

This might help clarify:

FAQ: How to Contact Roon Technical Support

and

Where can I get phone support

Hi @Edward_Tyrie, I apologize for the difficulties you are having here, and I appreciate your feedback about our support process. We sometimes hear from people wondering about phone support, email support, or other more traditional methods, and we almost always win them over by resolving problems here every day. I can tell you that we stand behind our products and our support 100%. Every support thread on this site is tracked by someone on our staff, and they frequently loop in senior staff o…