Nucleus requires OS reinstallation after SSD replacement (ref#Y3UD4T)

[ncuthbertson]

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

I've recently replaced my Nucleus SSD, and I need the operating system reinstalled. ROCK is installed and working but the unit will need to be flashed back to Nucleus OS

Describe your network setup

Using a wired connection to a gigabit fiber network

[benjamin]

Hey @ncuthbertson,

Thanks for the heads up! Our RMA team will be able to help get you back on the NucleusOS - to do so, open the Typeform link below and select ‘Other’ followed by 'This issue is related to a physical component".

Typeform link : Nucleus Troubleshooting

Screenshot for reference:

They’ll help get you sorted out moving forward. Thanks!