Nucleus+ (Rev A) MacBook Pro and iPhone 15 remote apps not connecting (ref#D2AOT0)

[David_Wickland (David Wick)]

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· Roon Server is on, but I'm still having trouble connecting.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· I see something else

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

My Nucleus+ (Rev A) will not connect to either of my remotes. I'm using the current apps for my MacBook Pro and iPhone 15

Describe your network setup

Nucleus+ is connect to my router with an ethernet cable._Spectrum Modem: E31U2V1_Router: SAX1V1S

[daniel]

Hi @David_Wickland,
Thanks for reaching out to us about this. Our servers are unable to see your Nucleus. Unfortunately this likely is a hardware issue with your Nucleus. To test this out please connect your Nucleus to a monitor with an HDMI cord. If text shows up on the screen take a picture of it and share it with us. If nothing shows up let us know that too.

Another thing you can check is if you can access the web UI of your Nucleus. This article will show you how to do that. https://help.roonlabs.com/portal/en/kb/articles/nucleus-web-administration-interface

[daniel]

Were you able to access the Web UI of the Nucleus?

[David_Wickland (David Wick)]

Yes, it opened with the attached page

However…foolishly, I decided to reinstall the Operating System from this page in an effort to ‘start from scratch’. Now when I try to go to the Web UI from my MacBook Pro, it says that Safari ‘cannot connect to the server’

[noris]

Hello @David_Wickland ,

Are you by any chance making use of a duel IPv4 and IPv6 network setup? Are you able to try to temporarily turn off IPv6 to see if it helps restore connectivity with your remotes?

[David_Wickland (David Wick)]

After some fiddling, I seem to be up and running…although, I can’t say exactly what it was that remedied the issue in the end.

Thanks for your help trouble shooting.

D.

[noris]

Hi @David_Wickland ,

Thanks for letting us know the Nucleus is up and running again! If you have any further issues please let us know, though hopefully everything will be smooth sailing.