Nucleus+ Rev. b appears dead

[Mr_Todah (Ted)]

Roon Core Machine

Nucleus+ B. My order number was #2206, under warranty
Nucleus Plus, latest Roon, fully updated
(Storage for Music: 2TB SSD,Condition: New)

Networking Gear & Setup Details

Netgear orbi router with Nucleus plugged directly in, have swapped network cables. Also have a Netgear switch, working fine. Router firmware updated, rebooted, no luck. No vpn.
Core was on Nucleus+, had to move it to my iMac to keep using Roon.which is working fine as core for now.

Have used an ip scanner. Everything on my network shows and works perfectly, except the Nucleus+ .

Connected Audio Devices

Matrix X-SABRE 3 Dac, connected to Lan. Found and detected, and working fine on relocated core.
iFi Pro iDSD Signature DAC connected by USB to iMac, detected and working fine using relocated core.

Number of Tracks in Library

Around 800, small library

Description of Issue

This was sent to contact@roonlabs.com a few days ago. They redirected me here. I updated things a bit.

From: Theodore Stam
Date: March 27, 2023 at 19:49:27 EDT
To: contact@roonlabs.com
Subject: Dead Nucleus+ Ver. B

Hello,

Yesterday, unexplainably I received a message from Roon that it could not connect to my core. I have done a lot of homework on this and have already hooked up a monitor to hdmi and keyboard usb. The monitor shows a black screen. I have restarted the nucleus several times, no luck. The power button lights, the network lights flash, but nothing else.

iMac 2017, Ventura latest version (Was a roon client, now Core relocated here)
Netgear orbi router with Nucleus plugged directly in, have swapped network cables. Firmware updated, rebooted, no luck.
Core was on Nucleus+, DHCP, had to move it to my iMac to keep using Roon.

Seems to me to be dead. I have tried accessing it through my browser with the old ip address that worked and the other typical commands in the community. Cannot. Nor can I access with monitor/keyboard.

It is currently connected to the internet, so perhaps you can log into it to see what happened, but I am thinking I must send it in for repair/replacement. The database is backed up.

Thank you,

Ted Stam,

[benjamin]

Hey @Mr_Todah,

Thanks for taking the time to write in! I will follow up with next steps via PM. Please keep an eye our for a message from me.

[Mr_Todah (Ted)]

Thank you Ben

[Mr_Todah (Ted)]

So without doing anything, my Nucleus woke up on its own. Ben had logged in and saw no hardware issues. I was able to access it. My devices were showing but the zones were not right. A reboot fixed it all. Maybe I have gremlins. I have no idea why this happened, but it did. Thanks to Ben and for all who assisted.