Nucleus Rev B not booting, no boot drive detected (ref#TGPWKE)

Support
1

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· ROON Nucleus (rev B) SN: 54BXXXXXXFC won't startup.
- Connect monitor with HDMI, it shows ROON logo and Setup/Bootlist at upper right corner.
- Use USB mouse and keyboard click on F2, F7, F10 multi times - and get in BIOS boot section.
- UEFI Boot shows no Boot Drive
- Legacy Boot Priority shows TS128GMTE110S & SATA: Port 0: CT4000BX500SSD1
- Reboot, it shows ROON logo and Setup/Bootlist at upper right corner.
- Click Bootlist, take a long time to show TS128GMTE110S. Select it, but screen shows Reboot and select proper Boot device or INsert Boot Media in selected Boot device and press a key.

Tell us about your home network

· Router is pFsense
Switches is Dell PowerConnect 8132
No VPN

2

I found the NVME TS128GMTE110S is dead :frowning: What can I do?

3

See the section on replacing the M.2 SSD in this Help article:

4

I replaced the M.2 in my Nucleus a couple years ago. It was a simple fix.

5

Replace means I have to reinstall ROON, but where to download Nucleus Roon OS (Not ROCK)?

6

Please read that article I referred you to. It states what you need to do.

7

Hello @charles,

Thank you for reaching Roon support.

At this stage, the next required step is to install ROCK manually by following the official guides linked below:

Please proceed with installing ROCK on the Nucleus using these instructions.

After ROCK is successfully installed

Once the installation is complete and your Nucleus is up and running with the ROCK OS, you’ll need to request a reinstallation of the original Nucleus OS. To do this, please follow the steps below:

  1. Go to the Roon Community Support section:
    Support - Roon Labs Community
  2. Click “Get Help”.
  3. Select “I’m having trouble with my Nucleus hardware.”
  4. Choose your Nucleus model from the list.
  5. Select “I’ve recently replaced my Nucleus SSD, and I need the operating system reinstalled.”
  6. When prompted, choose:
    7.*“Yes, replacing the SSD allowed the Nucleus to boot, I have ROCK working and I am ready to flash ROCK back to the Nucleus Operating System.”**

Continue answering the remaining questions — they are straightforward — and this will generate a request directly to our RMA team. You’ll then be contacted via email with instructions for the next steps.

8

I think the next step is to purchase and replace the M.2 chip, IDK.

2 Likes
9

ROON support asks for order number or invoice. But I purchased this from 2nd hand market a while ago :frowning:

10

Hello @charles

Thank you for the update.

I see your ticket and will forward it to the RMA department for further review. All further communication will be provided via Email.

11

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