For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.
· Roon Server is on, but I'm still having trouble connecting.
What do you see on your screen?
· "Waiting for your Roon Server"
What happens if you press the "Select a different Roon Server" button?
· I don't see Roon Server.
Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.
· No, the issue remains the same
Please select how you've connected your Roon Server to the internet
· Roon Server is connected by *Ethernet*
Have you checked your firewall settings to ensure that Roon is allowed through?
· Roon still won't connect even after checking this aspect
Have you verified that Roon Server is on the same subnet as your Remotes?
· My Remotes and Server are on the same subnet and I still can't connect
Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.
· I've reinstalled the Roon Remote but it did not help
What is the operating system of your Roon Server host machine?
· *Nucleus*
Select any of the following components that are present in your local network setup
· None of the above
Describe the issue
After a power outage, my Roon Nucleus Rev B no longer connects to the network (LAN). On the rear panel, the right of the two LAN port LEDs is continuously blinking, while the left one remains steadily lit. Access to the web interface also does not appear to be possible.
Describe your network setup
We are operating a complex LANCOM network with approximately 50 devices connected via LAN and WLAN. Multiple LANCOM access points are deployed across different areas of the property. The Nucleus is located in the basement server room, where is it connected to a switch, which in return is connected to the main Lancom router. Internet connection is stable and fast
Thank you for your help. The HDMI suggestion did get me into a menu, but resetting the network didn’t resolve the issue. Unfortunately, during the troubleshooting process I seem to have made things worse—I’m concerned I may have affected the boot sequence. The Nucleus is now completely unresponsive and doesn’t respond to anything.
At this point, I don’t believe there’s an easy repair. I’ll plan to order the new Titan within the next couple of days. To be honest, the Rev B Nucleus had also become a bit slow to respond over the past month and was starting to feel sluggish.
Thanks for the report, and I’m sorry to hear you’ve hit some hardware issues with your Nucleus. The best next step here is to get in touch with our RMA department directly, as they’re in charge of all hardware-related Nucleus issues. To do so, open the Typeform link below and select ‘Other’ followed by 'This issue is related to a physical component".
Our diagnostics servers indicate a new RoonServer machine is now associated with your account. We’re going to allow this topic thread to close at this point due to inactivity under the assumption that the original issue has now been resolved.
If you require assistance moving forward, simply reach out in a new tech support requestand we’ll promptly respond. Thank you!
