My nucleus+ Rev B is not online. I see the nucleus+ device along my router list, but Roon App keeps saying it’s still trying to connect for the past hour. It normally does not take this long.
RAM & Internal Storage
1 TB internal but not being used. Order #1754, See No. 54B203939B43. Not sure what’s going on. My account and subscription appears okay.
Connected Audio Devices
PS Audio DS DAC Mark II via USB to Nucleus+. But the issue is the Roon App on my iPhone is not connecting to my Nucleus+ server, or is taking abnormally long.
Home Network Details
LinkSys router functioning normally, all devices logged in, working normally. The nucleus+ is connected to router via CAT, and it functioned normally last night. I only turned off the nucleus+ this morning to change some audio connection, then reconnected power, CAT, USB to the same sites. Now my iPhone says the nucleus+ is waiting for server.
My Nucleus+ is connected to router via ethernet. The ethernet LED at back of Nucleus+ shows flashing activity.
Ethernet wire connection to Nucleus & router appears normal, and there’s no observable break along line.
The router shows two NucleusPlus now, one Offline, and another online but very weak signal. There’s only one Nucleus inside the house.
I’m unable to access the Nucleus+ OS via browser as I was capable of in the past. I can’t reset or update the Nucleus+ OS.
Again, the nucleus+ is powered ON, the router seems fully functional with other devices, the LED at the back of Nucleus next to ethernet input shows flashing activity.
I’ve rebooted the router and power cycled the nucleus. Accessed router and it seems to be functioning normally. See image of router, showing two NucleusPlus, one Online, the other Offline. See also the details of each Nucleus per router; and I don’t understand why the maker of both is showing as Link Sys.
Tried plugging HDMI to either A or B, and I do not see any image, only a blank screen. Tested the HDMI afterwards to make sure it’s functioning, and it seems fine.
I “X” out the nucleus offline in the router, but I can’t log off the nucleus that’s online. It also stays online despite the nucleus being powered off, i.e. unplugged.
See 3 images below. Sorry, but HDMI A or B is a blank screen coming from nucleus+.
Hello. In addition to rebooting router, power cycling Nucleus, and having no screen image from the Nucleus HDMI A nor B, I spent at least 1 hour on the phone with tech support from Link Sys router manufacturer, who was able to confirm that the router is working normally, i.e. all other devices were able to log in.
On the router device list, the Nucleus kept showing as “online” despite powered off and unplugged from power source, and ethernet disconnected, and we were able to finally get it off the active device list. However, when Nucleus was powered back on and connected to ethernet, it would no longer show on the router device list. The Link Sys Tech seemed to believe the issue is not at the level of the router, but the Nucleus+. It was functioning normally 2 nights ago. I only powered down and disconnect 3 lines (USB, ethernet, power) in order to put roller wheels on the audio rack.
The unit was purchased not too long ago directly from Roon 4/21/22.
Order #1754
Ser No. 54B203939B43.
I still have original packaging since I’m the original owner. I love my Nucleus+, even have a lifetime Roon membership, and I’d like to get it back online.
Good day,
Am I supposed to request for an RME from Roon support using (ref#OW6JJ0)? I’m not sure what the process is. I’d like to send the unit for additional evaluation so I can get back to listening to music.
Thanks
