For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.
· Roon Server is on, but I'm still having trouble connecting.
What do you see on your screen?
· "Waiting for your Roon Server"
What happens if you press the "Select a different Roon Server" button?
· I don't see Roon Server.
Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.
· No, the issue remains the same
Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.
· No, the issue remains the same
Please select how you've connected your Roon Server to the internet
· Roon Server is connected by *Ethernet*
Have you checked your firewall settings to ensure that Roon is allowed through?
· Roon still won't connect even after checking this aspect
Have you verified that Roon Server is on the same subnet as your Remotes?
· My Remotes and Server are on the same subnet and I still can't connect
Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.
· I've reinstalled the Roon Remote but it did not help
What is the operating system of your Roon Server host machine?
· *Nucleus*
Select any of the following components that are present in your local network setup
· None of the above
Describe the issue
Hello, My Nucleus+ (rev B) 2TB, SN: 54B2038C1522 suddenly stopped working. It doesn’t show up on my network anymore either. The ethernet ports on both the HPE 1930 Ethernet switch and the Nucleus+ are both blinking but it doesn’t register or work. I’ve restarted the Nucleus+, the 1930 and the FiOS router to no avail. I also spent 60+ minutes on the phone with HPE tech support to see if the problem was the switch. I’ve swapped Ethernet cables and ports, as well. This system has provided much joy at my house. Please help fix it
Describe your network setup
Verizon Fios CR1000A router > Aruba Instant On 1930 Switch > Ethernet port > Cat8 > Nucleus+
Mr.Flibble
(Uncle Arnie fries them alive with his hex vision)
2
Do you have local music files stored on your Nucleus?
Vadim,
Thanks for the instructions. All my keyboards are Bluetooth connected so have been hunting down a wired keyboard. Hoping to have one tomorrow to try these steps.
Mr.Flibble
(Uncle Arnie fries them alive with his hex vision)
6
If you have the Bluetooth dongle for them, they might work. Mine does.
I connected the Nucleus+ to a screen via HDMI (tried ports A and B separately). Nothing shows on my screen, except the attached “No signal” message from the monitor. I appreciate your help thus far! Please advise on next steps.
Based on the photo, it looks like the Nucleus device is not powered up. Do you see any indication that the device is powered on, such as a blinking power button or any other light on the device, aside from the Ethernet indicator?
Thanks for the report, and I’m sorry to hear you’ve hit some hardware issues with your Nucleus. The best next step here is to get in touch with our RMA department directly, as they’re in charge of all hardware-related Nucleus issues. To do so, open the Typeform link below and select ‘Other’ followed by 'This issue is related to a physical component".
