Nucleus Rev B not visible or addressable after update (ref#J9HVKB)

[Mark_Sherman (Mark)]

Affected Product

Nucleus

Nucleus Model

Nucleus Rev B

Description of Issue

Box seems on, seems connected to network but not visible or addressable…happened after initiating update after my return to vacation home

RAM & Internal Storage

No idea

Connected Audio Devices

Several Bluesound endpoints

Home Network Details

Unifi udm pro router

[Mark_Sherman (Mark)]

@noris
Can I have some help here??

[Jim_F (Minimalist)]

The Roon support queue is quite long and may take a week or two.

I assume you have tried rebooting your Nucleus and router. You might try connecting your Nucleus to a monitor or tv with HDMI input and a keyboard and post what you see on the screen.

[Mark_Sherman (Mark)]

That will mean going out and buying the gear as this is a vacation home…but worth a go…could be resolved with a stroke of an f key…in the bios…

[Mark_Sherman (Mark)]

I connected a screen and all I get is no signal…while the network green ligh blinks and the power button illuminates…from what I’ve read this sounds like the ssd @noris some support soon???

[noris]

Hi @Mark_Sherman ,

@Mark_Sherman

I connected a screen and all I get is no signal

If there is no HDMI output, we are likely dealing with a motherboard issue. I’ll follow up via private message to get your purchase details, we’ll likely have to start an RMA for this unit.