· After the latest update my Roon server on a Nucleus RevB wasn't able to be reached by any of the remotes. When I went to the system status page, the Roon Server Software was not running and couldn't be started. I attempted a couple of power resets with no success. Reinstalled the latest firmware and was able to get the server running, however the remotes still don't connect. They see the nucleus but when I attempt to connect I get stuck in a login loop. Suggestions. Also I did view the hdmi output on the tv and everything appears normal.
Tell us about your home network
· Wired directly to a Ubiquiti UDR7. Behaviour occurs when using wireless or wired on aa computer also directly on the router
If the trouble is logging into the Roon software, it is worth noting that the process involves logging in via a web browser. The pop-up might be blocked by the default browser, depending on your settings. In that case, there are a few things that can help:
Rebooting your Roon Server
Clearing the default browser’s cache and cookies
Temporarily changing your default browser
Checking to ensure that you don’t have popup or cookie blockers preventing the redirect
I can access the webui and control the various functions. I can log into my account via chrome. When I attempt to access Roon from either a desktop app or a phone app, I get the following sequence.
And when I click on my username it takes me back to the first screen shown here. I’ve also tried signing out and use another account but it follows the same pattern
Login loops are usually just the result of overzealous adblockers/content blockers in your default browser. They intercept the URL redirect back to Roon.
Please try disabling any content blockers you have installed as extensions and clearing your cookies before trying again. Try logging out/back in from the Roon account page directly in a different browser if that doesn’t help.
We wanted to check in since we haven’t seen a response. Diagnostics don’t show any recent activity on your Roon Server machine, so we’re not confident this issue is yet resolved.
Please let us know if you’ve had a chance to try disabling adblockers in your default browser before logging in again. It looks like Roon Server is currently offline, so please also double-check your Nucleus WebUIto restart the server.
HI. Sorry for the slow responses. Very busy at work. I can log in via opera or chrome to my roon account directly. The webui shows that it is up and running. (See screenshot below). The problem only arises once I attempt to connect through either the desktop or mobile roon app.
Thanks for the updates! Two additional things to try if you haven’t yet:
Fully remove Roon from your remote devices, and perform a fresh install. For your windows remote:
* Exit out of Roon
* Navigate to your Roon [Database Location](https://kb.roonlabs.com/Database_Location)
* Find the folder that says “Roon”
* Rename the “Roon” folder to “Roon_old”
* Reinstall the Roon App from our [Downloads Page](https://roonlabs.com/downloads) to generate a new Roon folder
* Verify if the issue persists on a fresh database before restoring the backup
If that doesn’t help, and you haven’t rebooted you router / network gear, give that a try as well.
It’s not clear if you ran through my last troublehsooting steps:
[quote="benjamin, post:2, topic:316955"]
Rebooting your Roon ServerClearing the default browser’s cache and cookiesTemporarily changing your default browserChecking to ensure that you don’t have popup or cookie blockers preventing the redirect
[/quote]
