Nucleus Roon Server not running with issues reinstalling OS and app not opening on iPad (ref#P6AQUJ)

Support
1

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· I can't turn on Roon Server, I need help.

Describe the issue

Roon server not running. I have tried reinstalling the operating system using the web browser but it will not reinstall. Internet connection is fine.
The app on iPad is just flashing up and not opening

Describe your network setup

Nucleus is connected directly to my internet switch. Using laptop with WiFi to a

2

Hi @Duncan_Minto,

Welcome to the forum and thanks for the details. We just released a hotfix for the Roon Server status issue in the RoonOS WebUI, so the “not running” message you are seeing may be the wrong UI state rather than a true server failure. Are you able to try the reinstall again now, and let us know whether it completes?

If it still will not reinstall, please report back with what you see after the attempt, and we will take it from there. We also noted that the app on your iPad is flashing up and not opening, there should be another update available in the App store soon, and you may need to uninstall and reinstall if it was in a non-working state.

3

Thank you for the reply, I have reinstalled the Roon server software and it now says ok and running.

The main issue was with my iPad which was an old one. I downloaded the remote app onto my iPhone which is much newer and it worked straight away.

I have since purchased another iPad, version 9 and downloaded the latest software and everything is working fine.