Was using MacBook as Roon Core, running Tidal and playing songs off a 5 TB external drive into a Benchmark DAC. Songs loaded onto Nucleus, but when I try to play albums off Tidal or the hard drive, it just scrolls through the songs and then says “Nothing Playing”. I updated the operating system, rebooted a couple of times, and tried a different cable. No dice.
Can you post a screenshot of the first screen of Device Settings for the USB connection to your Benchmark on the Nucleus? You appear to have only posted the second (Advanced settings) screen. Thanks.
Oh, and have you tried rebooting your Benchmark, rather than the Nucleus?
No, I’m looking for the first screen of the device settings of your Benchmark device. What you’ve posted is the screenshot of all the devices known to the Roon Core (or at least the top half of the list).
I’m looking for something like this (this is the first screen of a USB-connected DAC on my system):
This didn’t work. Neither 4X nor 2X flashed. Both lit, and the Nucleus dropped the Benchmark. I toggled between USBs and the Nucleus picked up the Benchmark again, but the scrolling/not playing problem remains. Now the Benchmark does not respond to my preamp.
This is unexpected behavior. I have the attention of a hardware expert with your case. Can you please remove the power and USB from the back of the Benchmark and let it sit for 30 seconds and try again?
Let me know and if that doesn’t work, try to play a song to it and give me a timestamp and track info. I will review logs again with the experts!
Wes is asking you to play some tracks to the Zone that is the Benchmark DAC, and just note the time, date and track titles when you do this. He will then pull the logging information from your Nucleus remotely, and using the time and date information that you have provided, go to this point in the logs and see what information about the problem has been recorded in them.
This happens every time I try to play an album or track, so any track logs would probably show the same thing. Here are a few tracks I tried to play this morning:
All Is Full of Love (Plaid Remix) 8:37
Fairytale (Takes 1, 2) 8:38
Just Because 8:39
Sigh. I finally got it working, thank you. Yes, the Benchmark USB had to be reset to 2.0 and I had a little trouble doing that. Thank you for your patience.
Today I got a bill for $119.88 for a year Roon subscription. I was told the first year is free with purchase of a Nucleus. Is this something you can help me with?
