Nucleus+ server not found and turning off every 60 seconds (ref#WNWN3U)

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· Roon Server is on, but I'm still having trouble connecting.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

Nucleus+ server not found. Server is powered on, data lights solid amber, solid green with random blinking at both the server and router. HDMI produces no video signal. I can use PC as a server but NUC doesn’t appear as an option.
Also Nuc seems to be turning itself off and on every 60 seconds.

Describe your network setup

Netgear CM1000v2

Hello @William_Kaplan ,

Thanks for your message. The Nucleus turning on/off every 60 seconds is indicative of a BIOS/startup issue with the hardware. You’ll need to get in touch with our RMA team for the next steps, you can do so by filling out the below form and selecting “Other” for question 2 and then “The issue is related to a physical component…” option:

https://account.roon.app/en/contact/nucleus-troubleshooting/

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