Nucleus+ Stopped Appearing on My Network

Roon Core Machine

Nucleus+ Rev B, 4TB, #54B203942E46

Networking Gear & Setup Details

Access Networks AN-CR2-S-24 with Sophos ZG Firewall
Nucleus+ and all components on a rack with ethernet connections

Connected Audio Devices

Ethernet, all this doesn’t matter since I have 2 Nucleus+'s one at each house. I unplugged the nonresponsive Nucleus+ into my other home system that does work and it didn’t appear when I opened the Roon software and looked for another core.

Number of Tracks in Library

30,000 tracks

Description of Issue

The Nuclleus+ isn’t visible on my network. It has worked for about 2 years and suddenly vanished. I have 2 Nucleus+'s one at each home. I unplugged the stealth Nucleus+ into my other home system that does work and it didn’t appear when I opened the Roon software and looked for another core. I bought it from Roon 2+ years ago, am I just screwed?

How do I get support to answer?

Tagging @support for this thread, but they seem to be under-staffed so in might be awhile.

Can you hook a monitor to the Nucleus and see what messages are displayed at boot?

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