Description of experience:
While this failure is occurring I am able to play Qobuz tracks with no issue, all Tidal metadata renders with no issue, I can go to Tidal and search around with no issue, Tidal tracks appear to load in queue, the current song loads as if it is going to play with correct track duration and metadata but the track will not play, tried many other different artists from Tidal, same thing, issue resolved through power off/on of Nucleus. This has only happened two times in the last eight days.
Can you please let us know the exact local time + date + track when you next experience this issue? We can check to see if Core diagnostics provide any further clues.
Have you noticed the issue on any other zones or just the Boulder DAC zone?
Thank you for letting us know. We will enable diagnostics on your account and take a deeper look into what might be going on at the time of the failure.
While we do this, please try playing audio from a different endpoint, or a system output from one of your remotes and see if you experience the same issue.