Nucleus Titan Crashing repeatedly

Sorry you are having the same issues but glad I am not alone so Roon can see it is an issue.

1 Like

You already did a forced rescan of your hot folders?

Yes, I rescanned today. Iā€™ll be doing some listening later.

You checked the available/free storage on your Titan?

93% of 205 GB available.

In case you have a recent library backup you may also try to completely rebuilt the library, not just rescan.
Do you use the manual metadata options in roon? Or do you do scan-and-forget to build the library?

I edit the metadata for some titles, but most scans are just fine.

Then, Iā€™d go for a complete rebuild, including deleting existing library, after you created a recent backup.
Just in case the migrated library is corrupt somehow.

Thanks for the suggestions!

Hi @Mercman,
I just wanted to let you know that we have brought this case to our Nucleus experts and we are waiting to hear back. We will let you know as soon as we know more. Thanks you for your patience!

1 Like

Hi @daniel - just wanted to bring it to your attention that this thread started with my issues if you check the top of the thread. @benjamin and @Mikael_Ollars are already involved in this.

Hey @Wayne_Carter,

Thanks for the ping! We are aware of the above, and wish I had some additional information to share, but our team has yet to find the root cause behind the OOMā€™s.

In the meantime, Iā€™d suggest testing out a smaller library size to help prevent the crashing, which I realize is far from ideal. Thanks for your patience and understanding in the meantime! :pray:

1 Like

Thanks for the update. Unfortunately a smaller library option is not really a ā€œfitā€ for me. One of my reasons for going to Roon, the Nucleus+ and now the Titan was to be able to manage my library which I have spent years building. The library management aspect of Roon was one of the primary reasons I did the ā€œlifetimeā€ back in 2014. The problem has came and went throughout the last few years of software updates which really leads me to believe it is a software issue.
Very disappointed the move from the Nucleus+ to the Titan has not solved itā€¦

Hoping this gets solvedā€¦

Hey @Wayne_Carter,

We understand your position - there are many whoā€™ve joined Roon for similar reasons! That said, if you want a more smooth experience while our team continues to investigate, thatā€™s most likely going to produce the best temporary workaround for now.

In the meantime as well, if you experience a fresh crash, please share a specific date, and time, as well as name of track playing, our team will take a closer look. One or two timestamps should suffice!

Thanks for your continued patience!

11/24/24 - 11:50 am (ATL)
11/24/24 - 12:06 pm (ATL)
11/24/24 - 12:13 pm (ATL)
The cycle continuedā€¦I gave up. Nothing was playing because I could not get the platform to get to that point.

These were crashes on my iPad Pro M4 13ā€

W

Hi @Wayne_Carter,
Thanks for getting those timestamps to us. Weā€™ve added that information to the ticket. We will get back to you when we know more.

1 Like

11/27/2024 - 1:34 pm (ATL)

On my Mac Mini - was browsing library in Albums mode sorted by date added. Got to about the 5th screen and all thumbnails went grey and server software crashed.

11/28/2024 - 9:37 am (ATL) - same instance as prior- browsing library in Albums mode sorted by ā€œdate addedā€.

Thanks for the additional timestamps @Wayne_Carter, our team has everything they need for now - we hope to have more information to share later this week. :+1:

1 Like