What best describes your playback issue?
· Music doesn't start when I press "Play"
What type of Zone is affected by this problem?
· *Directly-connected Zones* are affected.
Does the issue affect all file formats?
· The issue affects *multiple/all* file formats.
Does the issue happen with local library music, streaming service music, or both?
· *Only streaming* music is affected.
Please select the streaming service(s) with which you're encountering playback problems.
· TIDAL
Have you tried logging out and back in again to your streaming service in Roon Settings?
· Logging out and back in had no impact, the issue remains
Do you have an approximate timestamp of when the issue last occurred?
· Saturday Morning
What are the make and model of the affected audio device(s) and the connection type?
· MCD12000
Describe the issue
Good afternoon! We have a client that purchased a Roon Nucleus Titan from us and he is experiencing an error when trying to play music from Tidal. The message says "Too many failures. Stopping playback". See attached. Can you please provide me some troubleshooting steps to address this for our client?
After reading some posts on the community site two things surfaced.
#1 remove the Tidal connection and then try adding it again.
#2 Try a different USB cable.
We're not yet tried these step but wanted to get your input before we roll a technician back out to the house.
Thanks for your help.
Best,
Jonathan Wesco
PS This ticket is being submitted under our showroom demo account. The account experiencing the issue is mike@[moderated].
Describe your network setup
Professionally installed network by ALLEGRO
