Is Roon Server running?
· No, Roon Server is not running.
For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.
· Roon Server is on, but I'm still having trouble connecting.
What do you see on your screen?
· "Waiting for your Roon Server"
What happens if you press the "Select a different Roon Server" button?
· I don't see Roon Server.
Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.
· No, the issue remains the same
Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.
· No, the issue remains the same
Please select how you've connected your Roon Server to the internet
· Roon Server is connected by *Ethernet*
Have you checked your firewall settings to ensure that Roon is allowed through?
· Roon still won't connect even after checking this aspect
Have you verified that Roon Server is on the same subnet as your Remotes?
· My Remotes and Server are on the same subnet and I still can't connect
Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.
· I've reinstalled the Roon Remote but it did not help
What is the operating system of your Roon Server host machine?
· *Nucleus*
Select any of the following components that are present in your local network setup
· None of the above
Describe the issue
To begin with, please note that I am not computer literate and may make mistakes in conveying the following information. Please bear with me.
I have a Roon Nucleus+ device which is connected to my home network via Ethernet. My primary control GUI is located on my Dell XPS desktop computer (which is well-equipped with a fast processor and 32 GB of RAM. I also installed the control app on a number of iPads and iPhones used by my wife and kids. The Nucleus is connected to a Bryston BD-3 DAC via USB and, I believe that this is the order of connection but I don't know for certain, the audio signal is fed into an Exposure Pre-amp (model XVII) and 4 Exposure monoblock amplifiers (for bi-amped system). These drive 2 Snell Type A3 speakers via a Snell outboard crossover which came with the speakers. In the usual case, I would launch the Roon app on my PC and then use the desktop GUI to select musics, controls, etc. My recorded music files are contained on a 2TB NVME drive within the Nucleus, but I also use TIDAL as a frequent source which is incorporated into the Roon system via the setup menu. I also use a Ubiquiti dream machine as a gateway / router (whatever it does). With the exception of the Ubiquiti device, which was added about 6 months ago by a computer service company, the balance of my system has been in place and working correctly (with some exceptions) for more than 2 years. It has also operated well since the Ubiquiti Dream Machine was added to the mix.
About 10 days ago, following the usual launch procedures, I could not access the Nucleus device from my PC or any other control unit: the message on my screen stated that the PC was trying to reach the server but was unable to connect. That message appeared with every attempt, and on many occasions I simply allowed it to run for up to an hour without any success in reading my server.
Yesterday (March 27/25) I arranged for a very reputable technician to attend my home to determine if he might be able to correct this issue. After checking all of the wiring, connectors, power, etc., and running a few tests of his own, he was unable to discern the cause or to correct it. As per his request, I permitted him to remove the Nucleus and try it on his home system to see if it would run properly. He has now reported to me as follows:
"Hi David, I looked into your unit and was able to login into the hardware. The unit itself is defective and needs to have the hard drive replaced as it does not boot up on its own. It is recognizing errors in the drive. You have to manually boot it up by pressing the F1 key. Here is a screenshot of when it is turned on. You may be able to recover your music.
[re-typed from screen] "Version 2.18.1263. Copyright (c) 2018 American Megatrend. Port 2 : TS64GMTS400 S.M.A.R.T. Status Bad, Backup and Replace. Press F1 to Resume..."
You will have to contact support and find out who services Roon locally. I can drop off the unit to you on Tuesday."
Can anyone advise me further with regard to this problem? Is there a Roon Service Establishment located anywhere in or near the greater Toronto (Canada) area that can fix the device? I would greatly appreciate any suggestions / assistance.
Describe your network setup
I can only add to the foregoing by indicating that my ethernet wiring is capable of 1 GHz bandwith but every other network device has much more bandwidth, beginning at 2.5 GHz and up from there. Also, I use a Ubiquiti switch located near the Nucleus, but the Dream Machine is located a far distance away-in the basement v. Nucleus on main floor opposite end of home.
