What’s happening?
· Other
How can we help?
· I'm having trouble with my Nucleus hardware
Other options
· My Roon software won't start up
Describe the issue
I'm a longstanding Roon user and supporter. I'm unfortunately very dissatisfied with recent experiences with my Nucleus+ resulting in a service failure.
The problems are as follows:
My iPad cannot "find" the Nucleus. This has never happened before for any significant period of time. It's been a month now.
I've rebooted my Verizon modem/router dozens of times. I've checked and reset power and ethernet connections. I've reloaded the app. No change.
I can't tell if the Nucleus is connected to Wi-Fi as I can't get any further on the iPad than "can't find"
I've sent messages to the community site on the problems. No response.
I've attempted to buy a new Titan with trade-in but there's no indication of a price offset for the trade-in; nor are there instructions on what to do with existing data in the old Nucleus.
Roon is a remarkable service that I love and support. This experience, however, is not up to Roon's previous high standards. This should not be this hard.
I cannot renew my annual membership while the service is unusable.
Please have someone contact me as soon as possible to get my Roon service back to normal.
Describe your network setup
I'm a longstanding Roon user and supporter. I'm unfortunately very dissatisfied with recent experiences with my Nucleus+ resulting in a service failure.
The problems are as follows:
My iPad cannot "find" the Nucleus. This has never happened before for any significant period of time. It's been a month now.
I've rebooted my Verizon modem/router dozens of times. I've checked and reset power and ethernet connections. I've reloaded the app. No change.
I can't tell if the Nucleus is connected to Wi-Fi as I can't get any further on the iPad than "can't find"
I've sent messages to the community site on the problems. No response.
I've attempted to buy a new Titan with trade-in but there's no indication of a price offset for the trade-in; nor are there instructions on what to do with existing data in the old Nucleus.
Roon is a remarkable service that I love and support. This experience, however, is not up to Roon's previous high standards. This should not be this hard.
I cannot renew my annual membership while the service is unusable.
Please have someone contact me as soon as possible to get my Roon service back to normal.
If you need my cell: [mobile number removed by moderator].