Nucleus unable to recognize installed 2.5" SSD for formatting (ref#LVU6YX)

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1

Select your Nucleus model from the list below

· Nucleus One

I'm having trouble with my Nucleus hardware

· Other

Select the option that fits best

· The Nucleus boots up and I can connect to it in the Roon app without issue, but I have a question about configuration/storage/attached devices

Describe the issue

Ive installed a 2.5" SSD and it isn't recognized by the nucleus, so I can't format it.

2

Hello @ctophersnow,

Thanks for the details.

I see you mentioned adding a screenshot, but unfortunately it isn’t visible on our end. Please feel free to re-attach it.

Before we proceed, I need to clarify one important thing:

  • Is this Nucleus One signed into the same Roon account that you’re using to post here on the Community?
    • If not, please let us know the email address associated with the Roon account on the Nucleus.
    • If yes, then please follow the steps below.

At the moment, the Nucleus is not reaching our diagnostic servers. I tried re-enabling diagnostics on your account and also ran a control test from my own setup, which submitted successfully, so something else appears to be blocking the upload from your device.

To move forward, please manually upload the logs using the instructions at the link below and let us know once it’s done:

https://workdrive.zohoexternal.com/collection/8i5239cc05950ac07456889838d9319545a82/external

Once we have the logs, we’ll be able to investigate why the internal SSD isn’t being detected and advise further.

3

Hi there.

I have no idea what you are talking about but I think I know what I did. I put a gaming SSD (long than thin, rectangular) where I needed a WD SSD Sata (square) drive and I’ve installed that and formatted it. So now I have no idea how to take all the music on my computer and MYTEK Roon core and get it onto my nucleus one.

I am not a comport person, This is sooo hard. Can we not have given our vinyl away? So much easier!

Anyway I hope you can help me because I have a Mac and it’s so confusing. Im 58. Old lol

Thank you. See if you can see the information you need. I formatted the SSD.

Chris

4

Hello @ctophersnow,

Thanks for the update.

To move your music to the Nucleus, please follow the step-by-step guides below:

Please go through these guides and let us know at which exact step you get stuck (or what doesn’t look the same on your screen), and we’ll help from there.

5

Hi @ctophersnow,

Just checking in to see how things are going on your side.

Were you able to follow the guide and start copying your music to the Nucleus, or did you get stuck at any step? If something didn’t look the same on your Mac, feel free to let us know exactly where — we’re happy to help.

We’ll keep an eye out for your reply.

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