Roon Core Machine
Roon Nucleus+ (rev. B)
Networking Gear & Setup Details
Verizon Fios router
Network switch
PIA VPN
Connected Audio Devices
Nucleus+ connected via LAN
Endpoints connected via wi-fi (Microsoft Surface Studio, Surface Pro, 2 cellular phones)
Number of Tracks in Library
120,000
Description of Issue
Once again, a brief power outage in my house has bricked my Nucleus+. I am having the same issue as the prior two times this happened - I am unable to connect to the Core with any of my endpoints, and the Nucleus+ is not visible on my network.
I tried the same things you advised last time:
- Rebooted my network repeatedly
- Rebooted the Nucleus+ repeatedly
*Rebooted the switch - Unplugged everything overnight and re-connected everything in the morning.
- Turned off my VPN
- Connected the Nucleus+ to a monitor via HDMI, and used a USB keyboard to enter “resetnetwork”. I repeated this step after the Nucleus+ failed to connect, and after again rebooting the router and home network.
- Connected the Nucleus+ directly to my router
None of these steps worked. When connected to a LAN cable, the lights on the back of the Nucleus+ are green, and I am able to use the same LAN cable to connect other devices to my network. The Nucleus+ powers up when restarted, with the power button glowing white.
The Nucleus+ has been working flawlessly for the past 9 months. I have already shipped it back to you once, back in November 2021, right at the end of the warranty period. After I received the unit back from you, I communicated with the technician who worked on it, and they told me that there was a BIOS issue that had to be rectified. It has worked flawlessly until the very brief power outage in my neighborhood yesterday.
None of my other devices were affected by this outage, including my McIntosh integrated amp, Sony monitor, Oppo blu-ray player, several other network streaming devices, my home appliances, etc. All of my wi-fi devices have been able to connect to my home network without incident. Only the Roon Nucleus+ was affected.
While I assume I will likely have to purchase a UPS unit to ensure that the Nucleus+ does not lose power, it seems clear that something is wrong with my Nucleus, and has been wrong since it was new. I really shouldn’t have to spend a weekend hair-shirting my home network, only to still have a bricked Nucleus+.
The two prior identical incidents are linked in these threads:
https://community.roonlabs.com/t/nucleus-will-not-connect-again/176644/8
@support - can you help, please?
Thanks,
Chris Gibson