Nucleus+ with Zidoo Neo Alpha

Roon Core Machine

WNDOWS 11-INTEL CORE 9 11900k-RAM 64 GB-GEFORCE RTX 2060 6GB

Networking Gear & Setup Details

Vodafone Station 1 GB with 16-port Chord switch.

Connected Audio Devices

Nucleus+ connected to Zidoo Neo Aplha via ethernet

Number of Tracks in Library

Over 250,000 files

Description of Issue

Hello, I would like to ask for clarification on the ZIDOO NEO Alpha that I recently purchased and successfully tested by you. I have a Nucleus Plus with over 280,000 files both flac and DSD stored on 2 G-Technology HDDs connected directly to the Nucleus. The Zidoo is connected with 2 HDMI one for video and the other for audio and a Krell Foundation with DSD module. After connecting everything I started to do some tests. Audio only comes out when setting the Zidoo’s internal DAC to analog and only goes DSD256 instead of DSD512. Using the digital out, I can’t hear a thing (I’ve tried all possible combinations). Do you think this is the case or am I doing something wrong? Thank you in advance for any help you can give me. Adolfo Favia