· Roon is slow, freezing or won’t start
· Roon won’t start up at all
· Hardware problem? The nucleus can't be turned on. No lights or anything from the device. I hsve tried changing the cables without succes. No power failure event or any other damage to the device.
· .
Hello @erlendlundby
Thanks for the report, and I’m sorry to hear you’ve hit some hardware issues with your Nucleus. The best next step here is to get in touch with our RMA department directly, as they’re in charge of all hardware-related Nucleus issues. To do so, open the Typeform link below and select ‘Other’ followed by 'This issue is related to a physical component".
Typeform link : Nucleus Troubleshooting
Screenshot for reference:
They’ll help get you sorted out moving forward. Thanks! 
Hi @erlendlundby,
Account diagnostics show this Nuclues One might have pinged our servers since you first posted here. Have you been able to bring the unit back online? Our RMA team hasn’t received an intake assessment from your account yet, so we wanted to reach back out to confirm the current status of this problem.
We’ll watch out for your reply. Thank you!
Hi @erlendlundby,
We still see an active Nucleus One associated with your account and we haven’t seen a response here - we’re going to assume this issue was resolved behind the scenes.
If you do require assistance with the unit, you can either reactivate this conversation by submitting a new tech support request (our team will promptly open the topic thread again), or you can proceed with the RMA intake formabove.
