Last night in the middle of a song, my NucleusPlus sputtered, then disconnected from Roon. I rebooted both the NucleusPlus and my Verizon Fios router several times, with no success. None of my 4 Roon endpoints would connect. I switched the Ethernet cable, to no effect. The NucleusPlus is no longer visible on my network, either in Windows Explorer (Windows 10) or in the router web interface. The Nucleus was connected to my network through an unmanaged switch, along with other devices that are working fine. I unplugged the Nucleus from the switch, and tried connecting it directly to the router. That didn’t work, either.
I connected the NucleusPlus to a monitor via HDMI, and briefly saw a message that the Nucleus was trying to connect to my network, and then it disappeared. The Nucleus will no longer connect to the monitor, using a known good cable.
I purchased my Nucleus directly from Roon in December of 2020, less than a year ago.
@support - can you help, please?