Nucleusplus+ Sound balance

Hello.
After adding one audio album (probably with a virus) to the media library of Nucleus+ i have a problems with audio balance. The balence is shifted to the right on 2-3 dB. I have reinstalled the system to Nucleus+ several times. After reinstalling the sound is normalized for a 2-5 minutes then shifts to the right again. Connection methods do not affect the result. The balance shifts on the remote too. The same problem was with the MAC computer, but after reinstalling the system and formatting the HDD disk, everything normaled. I already had similar problems some month ago, but after reinstalling the system of Nucleus+ everything returned, but now it is not. I tried to connect Nucleus+ to another system of my friend the problem the same. Do you have the opportunity to check remotely my Nucleus +.
I really hope for your help.
Best regards
Yury.

A post was merged into an existing topic: The sound balance shifts to the right (and now it moved to the left)