Nugs.net shows not playing, specific to David Bowie and Morrissey (ref#NMNOLT) [Geofencing; Roon and Nugs Investigating UI Fix]

Support
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Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Many shows in nugs.net do not play, e.g. all shows of David Bowie, Morrissey. If you need a timestamp - at 9.36pm I tried to play Bowie Glastonbury 2000.

Tell us about your home network

· Fritzbox 7530, LAN-network

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Sorry for the very basic information in the support request, but following the prompts would have been misleading since nugs is not yet included in the choice of the streaming services.

4

Hey @Andreas_Becker,

Thanks for writing in and for sharing your report! We were able to review a fresh Roon Server diagnostic report and saw some of the playback errors you’ve mentioned.

@beka has shared a response that I believe ties to your issues here:

Thank you, Andreas! :folded_hands:

1 Like
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Thank you, Benjamin. Does it mean my problem is clearly caused by geoblocking or might there be another issue with my setup?

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I think that you mentioned that the Bowie shows would not play in the nugs.net app as well as not playing in Roon. That would seem to confirm that these are geo-fenced for you. As @beka said in your other thread:

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A post was split to a new topic: Plays in nugs App, not in Roon

8

Hello @Andreas_Becker

Thank you for raising this. We have passed the feedback to the product team to improve the nugs integration in Roon.
There is nothing wrong with your setup; it’s clearly geoblocking.

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Hi @Andreas_Becker,

We’re going to keep this thread open while the team investigates this further.

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