One iPad Pro unable to connect while others work fine (ref#QH06Q0)

[James_Rankin]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I don't see Roon Server.

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *MacOS*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

I have 4 iOS remotes (2 iPads and 2 iPhones). I’ve never had an issue with any of them connecting to my Roon server running on my Mac. Today I tried to connect one of my new iPads and it is stuck in “searching for Roon server” mode. So I tried my other iPad and it connected fine as did my iPhones.

- iPhone 14 Pro iOS version 18.5 works fine.
- iPhone 16 Pro Max iOS version 18.5 works fine.
- iPad Pro (2nd generation) iPadOS version 17.7.8 works fine.
- iPad Pro (M4) iPadOS version 18.5 won’t connect.

I have tried following.
- rebooting Roon server on Mac Studio M1 Max, macOS version Sequoia 15.5
- rebooting non-responding iPad.
- Check that Local Network Access on non-responding iPad is toggled on.
- Toggled Local Network Access on non-responding iPad Off/On then rebooted
- deleting and re-installing Roon Remote on non-responding iPad.
- manually entering Roon Server IP address on non-responding iPad.
All to no avail

Remotes are wireless . Roon Server on Mac is ethernet & wireless. All devices on same network and subnet.
Any help would be greatly appreciated ?
Thanks

Describe your network setup

ZTE Wireless 4 Port GbE Router ZXHN H268A Ruckus ZoneFlex R510 (Wave 2) MU-MIMO Wi-Fi Access Point

[noris]

Hi @James_Rankin ,

Thanks for your message. I activated diagnostics for the affected iPad, can you please open the Roon app on it for at least a 2-3 minutes and let us know here after you’ve done so? It should deliver a log set for review to our servers.

[James_Rankin]

I have run the Roon Remote app. as requested, with the same result.

[noris]

Hi @James_Rankin ,

Thanks for letting us know. I checked out system and unfortunately it doesn’t look like came through properly. Can you please navigate to your iOS Settings → Apps → Roon and enable “Save logs to Files on next startup” option? Then open the Roon app, and it should save the logs to your iOS “Files” app. Once the logs are saved, please upload them manually to the link below and let us know:

https://workdrive.zohoexternal.com/collection/8i5239cc05950ac07456889838d9319545a82/external

Thank you.

[James_Rankin]

The latest Roon Server & Roon Remote updates have fixed the “searching for Roon server” issue with my iPad pro (M4). Roon Remote now works as expected.

[daniel]

Hi @James_Rankin,

That’s great news—thanks for letting us know! I’ve marked the thread as solved. If you ever run into anything else or have questions down the line, feel free to reach out. Enjoy the music!